My TurboTax refund was reduced after the IRS recalculated my Recovery Rebate Credit. I received a notice (CP12) in the mail today for the tax year 2020. Here is what the letter stated:
We believe there's a miscalculation on your 2020 Form 1040, which affects the following area of your return:
*Recovery Rebate Credit
We made changes to your return that correct this error. As a result, you are due a refund of $X.00
Changes to your 2020 tax return
Information was changed because of the following:
We changed the amount claimed as Recovery Rebate Credit on your tax return. The error was in one or more of the following:
- The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete.
-The last name of one or more individuals claimed as a qualifying dependent does not match our records.
-One or more individuals claimed as a qualifying dependent exceeds the age limit.
- Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly).
- The amount was computed incorrectly. (683D)
Under the section "What you need to do" - If you don't agree with the changes, the letter gives the phone number [phone number removed] to review your account. It also states "We'll assume you agree with the information in this notice if we don't hear from you."
Was on hold for 30 minutes, and then spoke with someone. Told them what was in the letter. She then transferred me to another department who said they could not access specific information related to a SSN, just general questions. I told her that we used TurboTax and that I had all of the correct information in front of me. Children's SSN numbers are correct. The spelling is correct. I have the TurboTax form up showing all of the calculations. She then said that she needed to transfer me to another IRS department that has access to my tax records. Transferred me, and then a generic mailbox message said they had heavy call volumes and to try calling tomorrow. Round and round we go.
I have everything in TurboTax including the PDF forms showing all of the information. How can Intuit help? What do I do now? Who can I call, because the number listed in the IRS notification letter was not helpful.
