Deductions & credits

Impossible I was on the phone with them everyday trying to find where they mailed it and it was never cashed...they issued another one , and I never got that one ..I called again and they they said they couldn’t mail it out because I would just have to do it on my taxes !!! That’s what I did! Your telling me they took it out again knowing I never got it and they advised me to do it with my taxes??? That’s shady !