I was on the phone for an hour with intuit today over this issue. We found the problem to be that "Were all proceeds of this loan used to buy, build, or substantially improve the taxpayer's home that secures this loan" was checked "NO" on the "Ded Home Mort" form under federal forms. This was the case even though when stepping through the EasySteps I indicated that all funds were for the home. I could not change that box on that "Ded Home Mort" form to "Yes." So, we overrode the "Interest paid in 2020" on that form, which was showing "0" to the actual amount [click on that Box, select Edit from main menu and click "Override" - Mac users]. After doing so, I still could not change the X marks in the boxes. So, we exited forms and went back through all of the easy steps for that mortgage deduction. Then, went back into that form, and I could change the X from "NO" to "YES." I sent a sanitized file too Intiut so the software team could fix that. They did not tell me if/when it would be fixed. Other forms that impact this calculation are the "Tax & Int Wks" form and the "Home Inst Wkst." Be sure to check those too. Hope this helps.
