Deductions & credits

TurboTax Online would NOT let me use 00-0000000 EIN from my 1099DIV.
I spent over 3 hours on the phone with TT try this and that. Nothing worked including spaces. Was allowed when I used TT download previous years. 
TT said I couldn’t e-file, only way to file was to print and mail Fed and state...Really??

Unacceptable!!