In the desktop version, if you have no tax liability and the foreign tax paid is greater than the $300/600 exemption amount, by going thru the FTC interview, TT will not generate an f1116 because there is no credit but it will insert the unused tax into the f1116 comp. worksheet to be carried over. If the foreign tax paid is within the exemption amount then any amount not used is considered utilized and lost. To prevent this, the user goes thru the FTC interview and then opens the Federal Information Worksheet, scrolls down to part 6 and checkmarks the statement to file an f1116 even though not required. This forces TT to transfer the unused foreign taxes paid from "utilized" to carried over. Apparently whoever you worked with did not complete the last step.
