HERO loan financing

Hi there,

 

We got a HERO loan in March 2020, I was told by HERO  representative that the interest is tax deductible, now there is no 1098 issued and I was told just show the table where it shows the interest charged for the year. My CPA is asking for TAX ID and he said he can't deduct it if there's no TAX ID or 1098. Please advise. Thank you.

 

YR