This is a user to user forum. You're unlikely to be noticed by a TT support person tagging on to an old thread.
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.
Live help is available 7 days per week from 5:00 a.m. to 9:00 p.m. PST. (Jan 11- May 21)
