So I called Phone Support. It was VERY disappointing. (I wish Turbo was smart enough to ask customers to review services they offered. How else can they correct 'advisors' who don't know the product and think that a user has time to listen to excuses?_
Anyway, I appears that my biggest problem may be that I'm using a desktop mac app in an on-line world.
Which brings up the question: is there ANY possibility of converting from the desktop version to the online version?
PART 2
It appears that my Mac desktop application does NOT offer the opportunity to enter "PERSONAL ITEMS - OTHER" The online support fellow couldn't find it anywhere and neither can I.
I'm certainly open ton contradictory opinions!
Thanks to everyone who has been helping me. I would like to know if I"m right and there is a 'advice error' created by individuals understandingly assuming that all the 2020 Turbotax versions have exactly the same interfaces
