Here are my thoughts on this since I found this last year and was about to pay thousands more in taxes than I needed to. I emailed TT tech support and called multiple times and was told it would be fixed last year. It never was.....fast forward to this year and it still isn't fixed and it sounds like TT support is basically telling everyone to go pound sand.
I think everyone on this thread should explain the problem in an email and then send that email off to as many news sites as you can. One thing that will get TT off their a$# is bad publicity. If everyone does this a few times a day to lots of new stations, someone will pick it up. If you refinanced this year (LOTS of people refinanced this year) and your mortgage was more than $375k, you are overpaying using TT. I guarantee that some news station will pick this up and run with it. You could also just blast it on social media while you are at it.
In the meantime....I'm not sure how class action lawsuits work but this sounds like it could be one. They know it's a problem and have done nothing to fix it which in turn is causing customers money. Their own people (I think it's TT employees) on this site are giving out bogus workarounds that could get people in trouble if they are audited.
Just my thoughts....I won't be using TT moving forward after this year due to this and I'm sure lots of others won't either if they found out what TT did and how they are not informing people of their mistake.
