@Dnaangela999 said "I already said that when I answer yes to that question it prevents me from being the custodial parent and forces me to be single status and takes away the EITC"
TT treats that question (are you letting the other parent claim the child this year) differently depending on how you answer the question before it (Do you have a custody agreement with the other parent). Answer yes to both questions.
I think it's a glitch in TT. The answer to the first question shouldn't matter.
