Deductions & credits

This doesn’t work. The past 2 years now I have had the same issue. My repayment is over. I actually paid more than what was given. I have a credit of 375.00 of overpayment when you do the look up on the IRS page yet turbo tax keeps rejecting saying I have payment owed to SSN. Which I don’t! This needs to be fixed or I won’t be using turbo tax anymore. Ridiculous