Deductions & credits

Why does no one pay attention to the details,  @SAW15317 and mine? Repeatedly, it's been stated that it's not possible to enter data in certain fields/forms. In my case, the entire Medical topic. These are not tax questions, these are issues with the software. Sometime, while version 2020 was in development, someone on the development team made a HUGE &6^%# mistake in the code. And it hasn't been resolved during the many updates to the software.

 

To @SAW15317 here are a few useful suggestions.

I discovered that my wireless mouse (with USB dongle) was interferring with the Intuit software. Why? Who knows, again, a stupid development decision or mistake. I turned off the wireless mouse (but left the dongle attached) and used a wired USB mouse. All of a sudden, the software works.

 

There have been numerous complaints about USB devices causing problems with 2020 version (CD). Again, when the underlying problem and real solution (not the easy fix) is discovered, I certainly hope that the QA team makes substantial changes. Such as replacing the entire QA team for not finding the problem sooner.

 

Another possible fix - in EasyStep, go down to the very bottom, easy to miss, the tiny field across the bottom of the window. Depending on the page, it may say "No form" or it may have "Worksheet" with a tiny arrow. Click on it, should open the Worksheet. If you're lucky, you might be able to enter data. Or not. But it's another possibility.

 

Major design/development mistake that it's necessary to leave EasyStep and enter data in a form worksheet. Again, the wrong change from 2019 (and previous years).

 

I'm taking bets that these problems will be resolved for 2021. 

 

Let me put it this way...I'm on a first-name basis with 2 people in the Office of the President. If I don't get correct and usable solutions in a reasonably short period of time, I escalate, and not in the "Community".