The best way to track this down may be to look carefully at the PDF forms preview after answering the questions. Use the IRS publication/worksheets as well. This is involved but is how those of us volunteers track down these detailed problems. As you go through it you can usually figure out why isn't working out as you expected. Sometimes you can also figure there is a bug and what it is. It usually isn't a bug, but sometimes it is. It's no fun, but it does let you see a lot of what is going on behind the scenes.
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