Your Lender is wrong.
The instructions for the 1098 has been tweaked year after year to try to get the information needed to enforce the recent changes in the tax laws concerning Home Mortgage Interest.
For tax year 2020, Box 2 should never be zero or blank.
According to the IRS:
“Box 2. Shows the outstanding principal on the mortgage as of January 1, 2020. If the mortgage originated in 2020, shows the mortgage principal as of the date of origination. If the recipient/lender acquired the loan in 2020, shows the mortgage principal as of the date of acquisition.”
IRS Source
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