Deductions & credits
@ ramrod617 wrote:NONE of the methods worked. I have turbo tax 2020 loaded on my pc. I have an Its Deductible account with the same user ID and password as my Turbo tax account. When I try to import from Its Deductible I get a message that say the id and password must be the same...which they are. In turbo tax when selecting the search (top right banner) I get a blank pop up box. Any knowledgeable ideas out there?
The 4 methods mentioned in the answer above are for only getting to the TurboTax program's ItsDeductible log-in area (which in the threadowner's case was Online TurboTax, although the methods are similar in desktop TurboTax.) The answer didn't address anything to do with the actual log-in credentials themselves since the owner was merely trying to find the importing screen. You are using desktop software, and it sounds like you are finding the popup ItsDeductible log-in screen OK, entering the credentials, and then getting that error message.
Are you using the Windows version? In desktop software, the search box in the upper right may be blank unless you are connected to the Internet. If it's blank while connected to the Internet, then there may be a workaround to try in the Windows version, such as adjusting screen resolution or scaling. Were you connected to the Internet when using the Search feature?
If you are getting to the TurboTax popup with the ItsDeductible log-in credentials (see image below), then you are already at the right place. Are you seeing the following popup and are all elements and text in the image displayed, or do you have missing elements/text? If anything is missing, I can suggest something to try.
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Have you recently tried to log into the online ItsDeductible website using the same credentials as you are trying to use in the TurboTax program's ItsDeductible log-in screen?
You may think you only have one account, and perhaps you do. But many people end up with multiple accounts without realizing it. If necessary, we can tell you how to look for multiple accounts.
If you can't resolve this in the user forum, then you can phone TurboTax Support for realtime help.
