Deductions & credits

Kris:

I understood the initial question and answered it YES, because I received a partial payment.  On the next screen I answered NO that I did not receive what I was eligible to receive and then I entered what I actually received. 

 

The screen shows that I am eligible for $3,600 in payments.  I received $744.  Each time I enter this information, it defaults back to YES I received the full $3,600.