This is all sooo confusing. As one person wrote, we purchase TT to be led through all this stuff, not have to calculate and enter workarounds. I have spent over 4 hours on the line with support specialists at tier 1,2 & 3 over the last 2 days and they generally agree that its an issue.
A few years ago there was a simple question asked: 'Did you sell your house or refinance your mortgage during the year?'. If you answered yes, it led you through the process step by step....where has that gone??!
@experts on these threads - PLEASE report this to TT higher management/support as a glitch or AT LEAST as a customer service-feedback issue. This is all waaay to complicated to figure out and I consider myself to be quite financially literate and have used the software for over 10 years. This particular process of entering the information just does not fit the needs of us customers. Please, please flag it for attention & a fix/improvement. Thank you
