AmyC
Expert Alumni

Deductions & credits

The higher of 2019 or 2020 is used for EIC. Your 2019 should be triggering the program. I wonder if you have some data stuck in your browser. Follow these steps and delete the EIC form.

 

Stuck information

  1. Delete the form:
    1. Open or continue your return in TurboTax.
    2. In the left menu, select Tax Tools
    3. then select  Tools.
    4. In the pop-up window named Tool Center,
    5. choose Delete a form.
    6. Select Delete next to the form/schedule/worksheet in the list and follow the instructions.
    7. Log out of your return
    8. Try one or more of the following:
      • Don't use Internet Explorer.
      • Clear cache and cookies,
      • Sign in using a different browser.
      • Sign in using a different device.
    9. Log back into your return.
    10. Enter the form again.
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