I did as you suggested. I talked to technical support on the phone and told them your recommendation. Even read it to them.
All I was told was maybe my internet connection is not good (that is not the problem).
Then he just said try an update again in a few hours, as some updates are not available yet?
That did not fix anything. I am disappointed in the tech support person. Phone connection was bad too.
I have used TurboTax for the last 8 years and have never had a problem until now.
I wonder if I just got a lemon of a download, because I cannot do anything with it now. It will not install, uninstall, or update. Let me know if you have any other suggestions? Maybe I can try tech support tomorrow and get somebody else that is better able to help me.
I appreciate all your help @BillM223
