Thanks for reporting your experience, and @Kat for bringing it to us.
We'd like to look at this further, are you able to give us a copy of your tax return with your personal information removed? Here's how--
If you're using TurboTax Desktop follow the directions below:
1. Click into your return.
2. Click Online and select "Send Tax File to Agent".
3. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
4. Please provide the Token Number that was generated onto a response.
If you're using TurboTax Online:
1. Sign into your online account.
2. Locate the Tax Tools on the left hand side of the screen.
3. A Drop down will appear. Click on Share my file with agent.
5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated onto a response.
Thank you! I hope to hear from you soon.
GabiU
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