You may have not been able to use the carryover this year because of AGI limitations. if you itemized, you may have had other deductions that reduced your taxable income to a level that limited your carryover.
if you can view it, the information is listed on a charitable deduction carryover worksheet and provides information about the limitation of the deduction.
What I suggest is to call 1-800-446-8848 and speak to Tech Support. Ask them to perform a diagnostic as they can be able to look at the worksheet and pinpoint this specific issue.
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