I have not run into this issue with testing, but I have a feeling this might be related to the 300 above the line charitable contribution deduction that is new this year.
If your Itemized Deductions and the Standard Deduction are within 300, there might be an issue with the software. (The program will say Itemized is better, but Standard PLUS THE 300 deduction is really better)
If you are sure that you want to take Itemized Deductions, please try this fix:
TurboTax ONLINE
Click Tax Tools on the left side bar
Click Tools from the drop-down
Click the "Topic Search" box on the screen
Type or scroll down to standard deduction and exemptions
Click GO
The next screen gives you an option to change your selection from Standard to Itemized and back. In your case select Itemized
Scroll down to the bottom of that screen and click CONTINUE
The next screen is the Charitable Cash Contributions under Cares Act screen
SINCE YOU ARE ITEMIZING DEDUCTIONS enter 0
Scroll down and click Continue
Click Continue on the next screen
DESKTOP
Go to Step-By-Step input
Click Federal
Click Deductions & Credits along the top
Click “I’ll choose what I work on”
Edit or Update Donations to Charity in 2020 if needed, then click “Done with Charitable Donations”
Scroll down the “Your 2020 Deductions & Credits” screen and click “Done with Deductions”
Click Continue on the “Let’s Check Your Deductions and Credits” screen
Continue through the following interview questions until you get to the “Here Are Your 2020 Deductions & Credits” screen
Click Continue
If the next screen says “Itemized deductions is Right for You!” click Continue
ON THE NEXT SCREEN zero for cash contribution made in 2020 and click Continue
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