After calling the support line, and being on there for an hour and 45 minutes, I finally was able to figure it out myself and was able to file my taxes.
I opened my return, then clicked on
Personal
I'll choose what I work on
Deductions and Credits
Scroll to the bottom, then click "Done with Deductions"
Let's check your deductions and credits, then click continue
Click continue on the next page
Instead of clicking the radio button for Itemize, I switched it to Standard Deduction.
Here's why - I was so close in my charitable deductions, that the software "saw" that I was able to choose itemized and save a few more dollars. However, with the standard deduction, you are allowed up to $300 as an additional deduction for charitable contributions this year when choosing the Standard deduction. The net refund actually INCREASED when going this route.
Continuing on....
After choosing the Standard deduction, I clicked continue.
I kept clicking through all the way to the end, when the final review found 1 "error." In that error, I input a charitable contribution of $300 (which is the limit for choosing the standard deduction route) and finished up, and was able to file my taxes at this point.
I hope that helps!
