Are you able to phone 800 numbers in the USA to speak to TurboTax Support for help with your issues? Does your country allow that ability? Be aware it won't be a free call internationally so charges could add up. If you can and want to do so, you can try (800) 446-8848.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
Or if you have Facebook or Twitter, you can message a TurboTax Support agent directly to further advise you on what to do.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
