Having the same issue. TurboTax says “Based on what you just told us, itemizing your deductions is best for you,” then defaults to Standard Deductions when I try to file.
I called the customer service line and shared screens while I showed them the issue. Clearing my cache and cookies didn’t help, nor did deleting everything and starting fresh. Despite what people are saying about the free version, upgrading to Deluxe or Premier didn’t fix the problem. The program has a glitch, and I’m sure more people will be complaining as we get closer to April.
