Deductions & credits

I’ve done everything you state, multiple times and the program still shows the standard deduction when it should show itemize.

My problem is not a tax problem, but a software issue.  I've now spent about 3-1/2 -4 hours on the phone with TT and no one has figured out how to solve the problem. 
TT and I have come to a reasonable solution, but they have yet to fulfill their part of the bargain.  I’m hoping I won’t have to spend more time on the phone with them.