Deductions & credits

Even though you do not have a 1098 mortgage statement, you can enter the information into TurboTax as if you had a form and it will include the mortgage deduction that you are entitled to.  

You do want to keep a record of your attempt to get a statement from your lender.  That is just for your own records, in case you are ever asked about why you do not have a 1098.

@JoannaB2