Please try the following:
- Using Chrome, clear your cookies & cache, and then open a new browser. Log back into TurboTax and see if the wife's social security number displays normally.
- If this does not fix the issue, please check your IRS account to see if someone has filed a tax return with her social security number. This could happen if she might be someone else's dependent, if someone made a mistake, or, unfortunately, it happened for fraudulent purposes. This may not be the reason that the number is being rejected, but TurboTax will not be able to e-file when a social security number has already been used. It is important to rule it out, as this error is unusual.
Please let us know if neither one of these fix the problem.
