I received an email notification today that the issue is fixed. This is not true. The issue remains.
The new help topic referenced in the email is about how to handle multiple 1098 forms in the event you refinance your home in 2020. This applies to me. The topic mentions that the order you enter the 1098 forms can matter. Strange, but okay.
I deleted the 1098 for the refi'd loan and yes, my refund climbed up close to where it should be.
When I added the 1098 for the refi back, the refund plummeted again, incorrectly limiting my mortgage interest deduction.
You folks need to fix this entirely, not piecemeal. And documentation does not solve this problem. Your software is broken.
Edit: Meant to mention, the lovely "HP3L12 because true" message is still present, too.
