Deductions & credits

Can someone in customer support indicate any estimate for when this issue will be addressed in the online version Turbo Tax 2020?  We are days away from the IRS beginning to process 2020 returns, and this is a blocking issue.  Customers will begin to look for other solutions from other vendors if this issue continues to remain unaddressed, and without any given timeline, or status updates.   Looking over the history of these threads, the issue appears to be exist in TT 2019 as well, so this do not give any confidence that the issue will be addressed in time for the 2020 filing season.  Rather than post another link to sign-up for updates, can someone please provide an actual update?