ItsDeductible not importing for Turbotax Desktop Premier 2020

I get a partially blank screen when I attempt to import my ItsDeductible entries. I am able to import them via the Web version but not the desktop Premier version. I don't see any fields to enter my login information. I am using the same credentials for TT and ItsDeductible. I entered a case but support wasn't able to resolve it. Is anyone else having the same problem in the Desktop version? I was able to use this feature in 2019 (desktop version)