Put me in the category of people experiencing this issue. I am using the Mac version of the product. I refinanced in May 2020. The refinanced loan was then transferred one month later to another lender. I first entered the 1098 information for both the old lender (Chase) and the lender the refinanced loan was transferred to (Wells Fargo), as those were all I had. I received a third 1098 in the mail yesterday, from Presidential, the lender we did the refinance through. When I enter it into the software and answer the questions, I see my tax liability change by over $2,000. If enter $0 for "Outstanding Mortgage Principle" for one of the 1098 forms from the refinance lender or the lender the loan was transferred to, the numbers work and I get to deduct all of my mortgage interest, but this of course means entering a number in the tax return that doesn't match what is on the 1098, which I'm not at all comfortable with.
There is a note in the software for multiple 1098 forms to be entered as a single form with the appropriate boxes summed. This also is just not right, as again it is suggesting the solution is to enter information different from what is on the form and then provide a written explanation. I should not have to explain in my tax return why I'm entering information that doesn't match forms filed with the IRS because the tax preparation software fails to account for this very common situation.
I'd prefer to see a fix to the software issue rather than explain away the bug in my tax return.
