@jlbrick I'm not sure if it's been escalated to Engineering yet, but I called TT again this morning and they told me there is an active investigation into the issue and they attached my complaint to it. She also said the investigation showed activity as recently as 3 days ago. I'm not sure if that's helpful info, but wanted to share to increase transparency since their responses to this are lacking on this site.
Also, I came across the following work around that works for me and is supported by an IRS publication (in my opinion) as an alternative calculation for average balances on this worksheet. This way, when you add the average balances together on the worksheet, the total will reflect a weighted average for the year.
https://proconnect.intuit.com/community/individual/help/entering-a-refinance-in-the-excess-mortgage-...
The rep I talked to also said that overriding a calculation on the worksheet won't prevent you from using efile. I don't have personal experience to prove it, but I hope she's right.
I still think this is a common enough tax situation that it shouldn't need a workaround, and should be fixed in the software immediately.
