Really Amy? You clearly didn't get the point. The button wasn't difficult. What was "difficult" was that you're expecting your customer to know taxes...and thankfully in this area I am aware having had sold a separate second home before. If someone didn't know, then this would have been submitted incorrectly and the refund would have been inflated. This is what TurboTax is for and the prior wizard that was available for this type of situation asked the correct questions (just like your help menu indicates to select "second home" for which was changed this year and not an option to select as well as not an option to select 1099-S either.) Not professional of you to make that kind of remark as being "difficult" to check a box...some people may not know they should check that box. After all, isn't that what TurboTax is for is to understand and apply the correct taxes based on responses instead of people having to know tax rules to know which boxes to check? Working in Human Resources for 33 years, I'd be having a chat with you about your response/performance. Yes, please mark your notes.
