Deductions & credits

I am still not getting it to work. When I put in my new refinace loan, it does have a box I can check saying I paid it off, but I can never get the first loan to say that! This seems like it shouldn't be this difficult. 

 

On the original loan, it asks: Is this the original loan you took out?

yes-original loan or 

no-Heloc or a loan that has been refinanced

 

How do you answer this? It is both, my original loan and a loan that I no longer have that has been refinanced.