Honestly at first read, I thought you were ignoring the complaint that there is NO Import Button where one would expect it be located.
Perhaps you can modify the canned response to firstly acknowledge the issue being reported, and then mention you have an easy workaround to import Its Deductible items. Then go to step 1.
Just my opinion as I had to read this twice before I got you weren't blowing us off 🙂
Thanks
