My son (<17 years old in 2019), tried filing via the TurboTax web application on Chrome and it kept locking up after "Done entering Income" (or whatever the text was). We tried a different browser (Edge) and same result. I then started doing his taxes on a different computer with the TurboTax 2019 Premier software as I had used that to do my taxes (Itemized this year) with no issues. The software package exhibited the same exact problem as the online application had. This has to be an issue with the software.
Solution: I've moved to a different online software package outside of TurboTax to finish his return.
