They may not be in the business of scamming but they sure don't mind taking you for more money then they should. I have been on the phone for the past 3 days trying to get answers as to why they charged me for a hire filing prep profile than I signed on to do. The customer service agent I got on the phone after waiting 2 hours agreed with me but said they didn't know how to fix it. Now whenever I mention the word "refund" or help on the phone, social media or email with support. All I know is that they took $200 more of my money for prep and my taxes are still wrong and apparently no one can stay on the line long enough to help me.
