Deductions & credits

I hope this screen pic helps to answer your questions. The amount used by the software pgm is from 2016. The Earned Income for 2017 is below the required max of $45,000. I do not know why the change in years and amounts. Repeatedly, I have gone over the EI for 2017 (Delete, edit) and the end outcome is the same: Denial due to high income. I would reach out to Intuit TurboTax IT dept., but I couldn't find a "Contact Us" tab with a Phone  number or an e-mail address. Thanks again for your help.