TurboTax doesn't get any information from the IRS about the status of your tax refund. The only source for that information is the IRS or, in the case of a state refund, your state.
You can check the status here: Where's My Refund?
If the Where's My Refund tool isn't able to provide the information that you need at this time there isn't much in the way of additional help currently available as most IRS departments are currently closed. We do not yet know when normal operations will resume.
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