It is very difficult for those of us in this public volunteer forum to know what is going wrong. We don't have access to your return and you haven't said anything that makes your mistake obvious.
In general try not to look at the owe vs. refund box. Instead look at the right line on your 1040 for total tax liability (line 12 or 16). Also look at 1040 Schedule 1 line 8. That foreign-earned income exclusion should be entered on that line as a negative number.
When you look at the PDF with as much info as you can get, is there a Form 2555 in it? If so look at it and figure out why you haven't got the exclusion.
If not perhaps the only thing to do is to back to the appropriate part of the interview and go through it again. See this for how to get back to it. https://ttlc.intuit.com/community/tax-credits-deductions/discussion/how-to-get-foreign-earned-income...
As I mentioned you could also go for the foreign tax credit on that income. Not as good as excluding the income (your AGI will be higher) but it will likely get ride of the extra $4555 of tax. This describes how to do that:
https://ttlc.intuit.com/community/entering-importing/help/where-do-i-enter-the-foreign-tax-credit-fo...
but again it is better to get the foreign-earned income exclusion to work.
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