I think this is exactly what's happened, thank you so much for all the steps to fix it! Unfortunately I can't see all the screens you are posting here. I deleted and re-entered the 1098s multiple times and I still can't see these questions/selections. Any ideas on how to get to them?
Others have had the same problem and they said to clear everything and start over but I've put so much work into it, I'd prefer not to do that.
