Deductions & credits

If u can plZ plz help me I have been trying for almost a month on answers and all  get is the wrong answer or a voice recording lady that clearly can’t answer my questions either I paid for the contact information or support for a full year n I get no one to respond .. I’m a single mother to a 2 year Old and I do it all by myself , on top of all  the bills n I filed this years taxes like every single year befor  and laid off from work and it’s not adding up on what I’m getting back on top of still no answers on where my return is or why it’s taking sooo long I’m running out of resources and help and things to provide for my son and I .. I need answers plz plz .. m I’m taxes email said accepted and then on he web site it’s says something different on top of still no answers on where stimulus check is that it says I should be getting l, HELLP