Premium Tax Credit

I help a relative with his taxes and have done so on TurboTax for many years.  He believes he should receive a premium tax credit but I am unable to see where he gets one.  Am I missing something?  He files as single with a family size of 1.  His Household Income is $37,371.00 and line 5 of Form 8962 says he is at 307% of the federal property line.  His annual enrollment premiums are $7087.00 and Line 11(c) of Form 8962 says his annual contribution amount is $3685.00.  Lines 24 and 26 of Form 8962 says his premium tax credit is $0.00. Can this be correct?