Deductions & credits

My situation is similar to the below but we did not refinance.  The mortgage servicing company changed ad we received two 1098's for the same mortgage.  I followed the guidance below and checked "no" to the question is your mortgage interest limited.  When I exit and go back to the step by step entry TT changes the answer and limits my interest deduction.  I can't figure out how to override TT and have it stick.