Deductions & credits

If the Box 5 amount on your daughter's 1098-T is larger than the Box 1 amount, you don't qualify for an Education Credit, which may be what TurboTax is telling you. 

There are also Income Limitations to claiming Education Credfits.  

At the end of the Education section, EDIT your Student to be sure all entries are correct (hasn't claimed AOC four years, at least half-time, etc.).

Then EDIT the School and go through the 1098-T entries again (or delete/re-enter). 

If the 1098-T is not correct, you can check the box 'this is not what I actually paid the school' to enter the out of pocket expenses you paid.