The only place to obtain more information about this is the IRS. It may just an issue with the IRS system, or someone could have used your dependent's social security number to file a fraudulent return. Either way, you will have to print and mail your tax returns this year. To contact the IRS:
Before you call, make sure you know or have the following information handy:
- Social Security cards and birth dates for those who were on the return you are calling about
- An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
- Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
- Your prior-year tax return. We may need to verify your identity before answering certain questions
- A copy of the tax return you’re calling about
- Any letters or notices we sent you
IRS phone numbers
Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.
Individuals:
800-829-1040
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