Deductions & credits

  • For Mac OS High Sierra version 10.13.6 users
  • Follow Instructions 1 - 3.
  • Then for instruction 4, In Finder, select the Go menu at top and then select Go to Folder....
  • Type ~/Library/Application Support/ Turbo Tax 20xx  and select Go. Select the TurboTax * 20xx directory if it appears and delete AuthorizationClientContext.plist.  If  AuthorizationClientContext.plist appears without a directory, delete or send to trash and empty trash.
  • follow the rest of the instructions to restart computer.
  • this worked for me along with an hour on the phone with Jean from support who was very helpful.