My itemized deductions are higher than the standard deductions so why did my Tubotax program select the standard deduction in calculating my return?

I have found the same question previously posted twice. In one case, the reply suggested that this is a software bug. They provided a "workaround" that did not work. In the other case, the reply simply assumed that the questioner did not know what they were doing. This needs a competent answer, NOW.