Deductions & credits

Thank you I appreciate the information,,,,,, if I may ask this as well,,,,, on the transcripts,,, where it says

any minus sign shown below signifies a credit  

 

and mine does show a minus amount,,,, does that mean a refund?????? 

transcripts still also show code 

570 and 971

and wmr still saying processing and tax topic 152,,,,,,

it’s just so confusing ,,,,,,,, I don’t mow if I should believe what the irs representative say,,,,,, 
I swear they complicate things that aren’t complicated to begin with,,, it’s crazy,,,,,